How we did this month—2024

Note

We are changing this website to better serve you. Graphs will be removed this month to improve the mobile experience. For any questions, suggestions or comments please contact: tpsgc.dgrgpcommdespensions-rgpbpensioncomm.pwgsc@tpsgc-pwgsc.gc.ca.

View the most recent monthly client call statistics from the Government of Canada Pension Centre.

The Pension Centre’s service standard to answer telephone calls is within 180 seconds. However, please note that circumstances beyond their control may result in longer wait times occasionally.

February

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of February
Date Total Calls Number of Calls Answered within 180 seconds
February 5 to 9, 2024 368 325
February 12 to 16,  2024 459 380
February 19 to 23, 2024 529 468
February 26 to March 1, 2024 464 393

Average call wait time February 2024

The table that follows show the weekly average number of calls that we answered within 180 seconds in February.

Average wait time for each week of the month of February
Date Average Wait Time (seconds)
February 5 to 9, 2024 51
February 12 to 16, 2024 78
February 19 to 23, 2024 51
February 26 to March 1, 2024 63

January

Calls answered within 180 seconds

This table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Number of calls received and calls answered by the Pension Centre within 180 seconds, for each week of the month of January
Date Total Calls Number of Calls Answered within 180 seconds
January 1 to 5, 2024 337 276
January 8 to 12, 2024 370 307
January 15 to 19, 2024 393 358
January 22 to 26, 2024 453 375
January 29 to February 2, 2024 388 343

Average call wait time January 2024

The table that follows show the weekly average number of calls that we answered within 180 seconds in January.

Average wait time for each week of the month of January
Date Average Wait Time (seconds)
January 1 to 5, 2024 81
January 8 to 12, 2024 84
January 15 to 19, 2024 42
January 22 to 26, 2024 71
January 29 to February 2, 2024 56

Previous years

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